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Direct, In-person Customer Contact – A Luxury

Topic: Managing Your Business | Comments (1)

Posted on October 16, 2009 by admin

Unusually, one of our customers came to visit today. I know what you’re thinking. “What’s the big deal?”

At WorkingPoint, we serve customers around the world via the web.  Of course we have contact with them, but it’s almost always through emails.  Less frequently, we speak with customers on the phone, but only rarely are we given the chance to host a customer in our office. What a treat it was!

We have had several phone conversations with our visitor, Cody Maher of eCopywriters, (who also currently appears on our web site home page) so he’s hardly a stranger to us.  We spent some time understanding how he uses WorkingPoint and what we can do to better serve the needs of his business.

Our Chief Marketing and Product Management folks were also there, and I had two very strong impressions:

  1. It was a luxury for us to be able to simply exchange views, face to face.
  2. I’m jealous of small business owners, who get to meet their customers on a daily basis. You may envy our “reach,” but please don’t take your direct customer contact for granted.  It’s a luxury.

One more thing; if you’re considering someone to help you with writing for your business – copy of any kind – then get in touch with Cody.  He’s a good guy with a company that does some cool stuff.