Help Us Make WorkingPoint Easier to Use

There’s a lot of software out there. Some of it is powerful, and some of it is easy to use. It’s pretty rare to find one that’s both, but that’s what we’re trying to create with WorkingPoint.

I’m Sara Brown, and I lead the WorkingPoint User Experience team. Our goal is to make WorkingPoint a place where you can get in, do what you need to do, and get out without ever having to stop and think about the fact that you are using a piece of software.

I know this is a pretty ambitious goal, but we’re going to keep striving for it, and one of the best ways I’ve found to help us get there is to observe our users in action. That’s how we find those places where users have to stop what they’re doing, think about what they are trying to accomplish, and figure out how to get it done. Once we’ve identified those spots, we can come up with ways to “smooth out” the experience by providing the options that users are expecting.

So, I need your help.

We’re looking for WorkingPoint users to participate in our user experience research program. All you need to do is use WorkingPoint as you would normally. A member of our user experience team will observe your screen using a screen-sharing tool and ask you questions over the phone (there are no wrong answers…I promise!). A session typically takes about 30 minutes, and to thank you for your time, we’ll send you a $15 Amazon.com gift certificate.

If you’d like to participate, complete this short survey and we’ll be in touch to schedule a session.

Sara Brown
Senior User Experience Architect